Clush Co., Ltd. (hereinafter referred to as the "Company") values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Through this Privacy Policy, the Company informs you of how your personal information is used and managed, and what measures are taken to protect it. If there are any changes to the Privacy Policy, such changes will be announced via the website or through individual notifications.
Personal Information Collected
- Company Name, Contact Person’s Name: Used to verify identity for service inquiries such as consultation requests
- Email Address: Used as a communication channel to process consultation requests
- Other Information: Used to collect basic data for web consulting purposes
Purpose of Collection and Use of Personal Information
- We collect and use your personal information to verify your identity as a project requester and to provide the most suitable services for your desired project, as well as for marketing purposes.
Retention and Use Period of Personal Information
- In principle, personal information is promptly destroyed once the purpose of its collection and use has been fulfilled.
- However, to ensure continued service for clients, the company may retain certain information—such as company name, client name, email address, phone number, and other optional details—for up to one year, in accordance with internal policy.
- Additionally, certain data may be retained for a specified period if required by applicable laws, such as the Commercial Act or the Act on Consumer Protection in Electronic Commerce.
- Records related to customer complaints or dispute resolution: retained for 3 years (under the Act on Consumer Protection in Electronic Commerce)
- Records related to identity verification and visit logs: retained for 6 months and 3 months respectively.
Retention and Use Period of Personal Information
- Destruction Procedure: Information submitted through service inquiry forms is transferred to a separate database once the purpose of collection is fulfilled. Paper-based records are stored in secure physical storage. In accordance with internal policies and applicable legal requirements, the data is retained for a designated period before being securely destroyed.
* Personal information stored in a separate database will not be used for any purpose other than what is legally permitted.
- Destruction Method: Personal information stored in electronic format is permanently deleted using technical methods that render the data unrecoverable.
Provision of Personal Information
The company does not disclose users' personal information to third parties as a general rule. However, exceptions are made in the following cases:
- When the user has given prior consent
- When required by law or upon a legitimate request from investigative authorities in accordance with legal procedures and provisions
Entrustment of Collected Personal Information
The company does not entrust customers' personal information to external parties without prior consent. If such a need arises in the future, we will notify customers of the trustee and the details of the entrusted work, and obtain prior consent when necessary.